Customer Service

Optimal service begins prior to your purchase and
covers the entire product life cycle.

Our products are designed to offer you maximum service life and usability, that is important to us. Therefore, we provide an all‑round service, which minimizes your effort and costs.

Our global sales and service network is geared to the typical service requirements of our customers, although special solutions are also possible in individual cases. As a matter of fact, we comply with all national and international technical standards and legal regulations. This is the reason why we are extensively certified as a company and also at product level. Comprehensive application know‑how and many years of experience in various industries and application fields enable us to understand and meet your requirements.

Our Services at a Glance

M&C is always striving for the best possible results, also in the field of service offerings. From the large variety of individual items in our defined service chain, we have picked out some essential components and present them to you as examples. We would be happy to discuss other offers in this area with you - also in detail.

  • Product Consultation
    Our technical experts provide you with swift, competent support and constantly keeping an eye on costs. You will always receive the technically most suitable and most economical suggestion for your inquiry.
     
  • Project Planning
    Particularly experienced M&C technicians and engineers design your gas analysis system in collaboration with you - even for very specific measuring tasks. Your goals and the resulting requirements are taken into account as well as your individual process environment and issues of cost‑effectiveness. For many years, we have proven that we are able to accomplish this successfully.
     
  • Documentation
    For every gas analysis system designed and manufactured by M&C, you will obtain comprehensive specific documentation from us - in a clearly arranged form that enables you to access detailed information quickly.
     
  • Commissioning
    Acceptance tests, functional checks and commissioning of your new gas analysis systems are carried out exclusively by competent technical experts. The scope of services also includes, for example, arranging the required logistics as well as creating and complying with schedules.
     
  • On-Site-Service
    If required, our service technicians will come to your company premises - for installation, acceptance, troubleshooting and error correction.
     
  • Instruction & Training
    To ensure reliable operation and proper handling of our products as well as gas analysis systems, we offer customer-specific instruction and training. Trainers with many years of practical experience impart not only the basics but also in-depth knowledge to individuals or groups at our training center in Ratingen. Our practice‑oriented product training courses with valuable tips for operational use are a great advantage and can also be tailored to the customer's needs.
  • Maintenance
    If necessary, we carry out maintenance on the products and systems we supply so that malfunctions and failures that might result in operational breakdowns can be avoided.
     
  • Original Spare Parts
    We will be pleased to advise you on the procurement and stocking of spare parts as needed or appropriate. If you are uncertain, e.g. about the type of device you are using, we will be happy to clarify the actual situation and arrange the delivery of the original M&C spare part actually required.
     
  • Complaints, Repairs, Replacement & Loan Devices

    Our in-house service department carries out product tests and repairs on M&C equipment, if necessary. In this respect, too, we cooperate closely with you in a coordinated manner in order to find the most satisfactory, cost‑effective and swift solutions for you. With the completed RMA document, you can return products to us in a very uncomplicated way after consulting our customer service. If possible, we will gladly provide you with replacement devices for the duration of the repair, if required. In case you are planning for instance a change of devices, it is also possible to provide a loan device for testing in your process.
     

  • Calibration
    To ensure that all technical standards and legal regulations are fully complied with, the devices used must be re‑calibrated, especially after the occurrence of malfunctions or failures. M&C also offers appropriate services in this area.

M&C Customer Service

M&C Customer Service
Give us a call. We’ll be glad to help you.

Phone : +49 2102 935-700

Write an e-mail

Further Topics of Interest

Return of Products

You would like to have one of our devices serviced or repaired? We would be pleased to inform you about the return procedure and your contact person.

Certificates

M&C is certified to a wide range of standards at both corporate and product level.

Downloads

You need a manual or a data sheet for one of your M&C products? Then take a look at our download area.